Customer Service Intern

2 days ago

Mumbai, Maharashtra, India Monedo Financial Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description:

At Monedo Financial Services, we are more than a Non-Banking Financial Company; we are your strategic partner in financial empowerment. Founded in 2017 by Ashish Kohli, we specialize in providing personalized financial solutions driven by innovation, ethics, and genuine care. We focus on SME Financing, Healthcare Financing, and Supply Chain Finance (SCF), helping businesses and individuals achieve financial stability and growth. With our diverse and experienced team, we have empowered over 30,000 clients across India to find simpler, clearer paths to financial success.

About the Role:

We are seeking a proactive and professional Customer Service Intern to assist our corporate client relations team. This internship offers the opportunity to learn how to manage client accounts, handle inquiries, and deliver excellent service in a professional business setting.

Key Responsibilities:

  1. Respond to client and customer inquiries via phone and email
  2. Support the Customer Service Manager with administrative and follow-up tasks.
  3. Help track customer satisfaction metrics and prepare reports.
  4. Participate in meetings and training sessions to enhance customer engagement strategies.
  5. Assist in improving internal communication between departments.
  6. Coordinate with internal departments (Operations, Collections, and Sales) also with merchant partners to ensure timely resolution of customer issues.
  7. Maintain and update customer information in CRM systems and databases.
  8. Contribute ideas for improving customer service efficiency and experience.

Required Skills & Qualifications:

  1. Currently pursuing or recently completed a Bachelor's degree (Commerce, Finance, Business Administration, or related field preferred)
  2. Good communication and interpersonal skills.
  3. Strong problem-solving attitude and attention to detail.
  4. Basic knowledge of financial products and loan processes (preferred).
  5. Proficient in MS Office (Word, Excel, Outlook).
  6. Ability to work in a fast-paced and collaborative environment.

Learning Opportunities:

  1. Exposure to NBFC operations and customer lifecycle management.
  2. Understanding of financial products, loan servicing, and regulatory processes.
  3. Hands-on experience with CRM tools and customer interaction systems.
  4. Opportunity to transition into a full-time role based on performance.

We invite motivated and enthusiastic individuals to join our team as Customer Service Interns. This internship offers valuable exposure to customer relationship management and operational processes within the NBFC sector.

Successful candidates will gain practical experience, professional development opportunities, and insights into the functioning of a dynamic financial institution. We look forward to welcoming driven individuals who are eager to learn, contribute, and grow Monedo financial services.

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