Customer Service Representative Intern

2 weeks ago

Mumbai, Maharashtra, India Ergode It Services Full time ₹ 1,50,000 - ₹ 2,50,000 per year

About Ergode:

Ergode is a leading e-commerce company with a strong global presence, offering a wide range of products across various marketplaces. We focus on delivering great customer experiences through innovation, efficiency, and excellence in operations.

Role Overview:

We are looking for a proactive and detail-oriented Customer Service Intern to join our team. The selected candidate will assist in managing customer interactions, resolving queries, and supporting day-to-day service operations.

Key Responsibilities:

  • Respond to customer inquiries via email, chat, calls.
  • Resolve customer complaints and provide appropriate solutions.
  • Coordinate with internal teams to ensure timely resolution of customer issues.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in improving customer satisfaction by identifying recurring issues and suggesting process improvements.

Skills & Qualifications:

  • Pursuing or recently completed a degree in any discipline.
  • Strong verbal and written communication skills (English).
  • Customer-focused attitude with problem-solving abilities.
  • Basic knowledge of MS Office (Excel, Word, etc.).
  • Ability to work in a fast-paced environment.
  • E-commerce knowledge is a plus.

What Youll Gain:

  • Hands-on experience in customer support operations.
  • Exposure to the e-commerce industry and global marketplaces.
  • Opportunity to work with cross-functional teams.
  • Certificate of Internship upon successful completion.

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