Customer Service Representative
1 day ago
Responsibilities & Key Deliverables:
* Manage and maintain client-specific data for the Merchandising Department.
* Prepare and update daily/weekly/monthly reports for internal stakeholders and clients.
* Attend clients during their visit to the Head Office.
* Develop and maintain MIS reports with accuracy and timeliness.
* Support merchandising team with data analysis for order tracking, costing, and client follow-ups.
* Ensure data integrity and confidentiality in all reporting activities.
* Perform routine back-office activities including documentation, record keeping, and coordination with other teams.
* Create dashboards and summary reports for management review.
* Handle ad-hoc reporting requests from the merchandising department or management.
Key Competencies:
* Advanced Excel: Strong command of Pivot Tables, VLOOKUP, HLOOKUP, INDEX & MATCH, Conditional Formatting, Data Validation.
* Data Accuracy: High attention to detail for error-free reporting.
* Analytical Ability: Ability to interpret and analyze large datasets for actionable insights.
* Communication: Effective verbal and written communication for report presentation and team collaboration.
* Time Management: Ability to manage multiple reporting tasks and meet deadlines.
* Confidentiality: Maintaining discretion and security of sensitive client data.
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