Customer Service Representative

2 weeks ago


Kolkata, West Bengal, India Yes Sir (Exclusively for Men) Full time

YesSir is a leading brand in Men's Wellness. We provide at home wellness services for men in 11cities in India.

We are looking for a Customer Support Executive who can improve the customer's experience and solve customer's issues within the stipulated time.

Responsibilities

  • Communicate with customers via phone, email and chat & whatsApp.
  • Provide solutions to their problems or concerns.
  • Work with internal departments to meet customer's need.
  • Data entry in various platforms for customer feedback, issues.
  • Feedback calls and collecting reviews and ratings accross platforms.
  • Save cancellations from clients by intelligently dealing with them as per scope of the SOP.

Qualifications

  • Minimum 2years of experience in a customer Support role.
  • More than 80% in English as a Subject or Soken English Course Certificate.
  • 12th or Higher Secondary Required.

**Salary: ₹18,000 - ₹25,000 (Per Month) + Incentives.

Kindly apply if you want to work in a growing startup and are ready to take on dynamic work culture.

Thank you**



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