Customer Service Representative

4 hours ago

Kolkata, West Bengal, India Sylvora Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Role Description

This full-time, on-site role in Kolkata is for a Customer Service Representative at Universal Corporation Limited. The representative will manage daily customer inquiries, provide exceptional support, address complaints, and ensure customer satisfaction is upheld. The candidate will handle customer interactions across various channels, resolve issues in a timely manner, and contribute to enhancing customer experiences.

Qualifications

  • Proficiency in Customer Service, Customer Support, and Customer Satisfaction.
  • Experience in ensuring and improving Customer Experience and managing client relationships.
  • Strong organizational and communication skills with attention to detail.
  • Problem-solving abilities and excellent interpersonal skills.
  • Ability to thrive in a fast-paced, on-site work environment in Kolkata.
  • Prior experience in a customer-facing role is preferred.
  • Proficiency in using customer service software and tools is an advantage.

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