Customer Service Executive

16 hours ago

Mumbai, Maharashtra, India af59c3e3-4dbc-4957-8fc7-dee7bdd4d1c7 Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

Envision Overseas Education Consultants specializes in helping students achieve their dreams of studying at top international universities. With a global network of partner institutions across the USA, UK, Canada, Australia, and Europe, Envision provides personalized guidance tailored to students' academic goals. The organization offers comprehensive services, including career counseling, university applications, visa assistance, and pre-departure preparation. Envision is committed to empowering students with the tools and confidence to succeed in a globalized world.

Role Description

This is a full-time, on-site role for a Customer Service Executive based in Mumbai. The Customer Service Executive will be responsible for addressing customer inquiries, providing tailored support to clients, ensuring high levels of customer satisfaction, and continuously improving customer experience. The role also involves managing customer service processes, maintaining client records, and effectively solving issues in a professional and timely manner. Additionally, the role requires coordination with various internal teams to ensure smooth service delivery for clients.

Qualifications

  • Strong skills in Customer Service, Customer Support, and providing an exceptional customer experience
  • Proficiency in Customer Satisfaction and Customer Service Management strategies
  • Excellent Interpersonal Skills for effective communication and collaboration
  • Ability to solve problems efficiently and maintain professionalism in high-pressure situations
  • Proficiency in using CRM tools and basic MS Office applications
  • Fluency in English and familiarity with additional languages is a plus
  • Previous experience in customer service roles or a similar capacity is preferred
  • Bachelor's degree in Business Administration, Communication, or a related field is desirable

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