Customer Service Executive

4 hours ago

Mumbai, Maharashtra, India bbcollective Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Position: Customer Service Executive:

  • As the Customer Service Executive, you will be responsible for managing and maintaining customer
  • satisfaction. An outstanding customer service executive should possess a proven record of
  • accomplishment of successful customer service and management skills. Along with the team, you will
  • be responsible for ensuring that the customer experience delivers the brand values.
  • Responsibilities:
  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions.
  • Replenishing retail shelves as per store requirement.
  • Managing store visual merchandising and managing customer billing and gift-wrapping.
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations.
  • Maintaining a safe and healthy work environment.
  • Following the cleaning and hygiene guidelines set by the store.

Candidate Qualifications & Skill Requirements:

  • Candidate should ideally have 0 - 1 year of experience in the similar profile.
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
  • Good written and verbal communication skills.
  • Ability to work well under pressure.
  • Flexible and works well with a team.
  • Ability to multitask.

Job Location: Mumbai, Bandra (W)

Reporting Manager: Store Manager

Timeframe: Immediate

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9

cities. The company partners with best-in-class international luxury brands to offer Indians a window

to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce'

Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and

lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury

French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of

international brands pan-India.


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