Customer Service Executive
6 days ago
Seeking a Customer Service Executive for an Interior Decor firm in Mumbai
Responsibilities
- Please provide friendly, helpful, and informative customer service to all visitors, ensuring an outstanding experience.
- Please help customers in person, over the phone, via email, and through chat to address questions, resolve issues, and offer product recommendations.
- You can engage with customers proactively and suggestively to help their shopping experience and support sales.
- Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.
- Collaborate with the team to ensure the timely resolution of complaints.
- Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.
- Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.
- Represent the Company by ensuring that all customer service interactions comply with company standards and policies.
Qualifications
- Strong customer service skills and a positive attitude toward in-person interactions. Experience of at least 1 year is ideal.
- Quick-thinking with the ability to resolve issues efficiently.
- Effective communication skills, both verbal and written.
- Punctual, professional, and reliable.
- Empathetic and patient with customers, providing thoughtful and appropriate solutions.
- Ability to work collaboratively within a team environment.
- Previous experience in customer service or retail operations is preferred but not required
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