Customer Service Associate

1 day ago

Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Service - Associate

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

We are seeking a dedicated and customer-focused Customer Service Associate to join our team in Mumbai, India. As a vital member of our customer support department, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues efficiently and professionally.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Identify and assess customers' needs to provide accurate and helpful information
  • Handle and resolve customer complaints with empathy and efficiency
  • Maintain and update customer accounts and records in our CRM system
  • Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
  • Meet or exceed performance metrics related to call handling, customer satisfaction, and issue resolution
  • Stay updated on company products, services, and policies to provide accurate information to customers
  • Identify and escalate complex issues to appropriate teams or supervisors when necessary
  • Contribute to a positive team environment by sharing knowledge and best practices with colleagues
  • Participate in ongoing training and development programs to enhance customer service skills
Qualifications
  • Good verbal and written communication skills in English.
  • Strong customer service mindset with good communication skills.
  • Ability to empathize with customers, manage time effectively, and work independently.
  • High school diploma or equivalent and above.
  • 0–2 years of experience (freshers welcome).
Additional Information

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to

Experience LevelMid Level

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