Customer Service Associate

18 hours ago

Navi Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 1,50,000 - ₹ 4,50,000 per year

Customer Service - Associate (Freshers Only)

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

We are seeking a dedicated and customer-focused Customer Service Associate to join our team in Mumbai, India. As a vital member of our customer support department, you will be responsible for providing exceptional service to our clients, addressing their inquiries, and resolving issues efficiently and professionally.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Identify and assess customers' needs to provide accurate and helpful information
  • Handle and resolve customer complaints with empathy and efficiency
  • Maintain and update customer accounts and records in our CRM system
  • Collaborate with other departments to ensure customer satisfaction and timely resolution of issues
  • Meet or exceed performance metrics related to call handling, customer satisfaction, and issue resolution
  • Stay updated on company products, services, and policies to provide accurate information to customers
  • Identify and escalate complex issues to appropriate teams or supervisors when necessary
  • Contribute to a positive team environment by sharing knowledge and best practices with colleagues
  • Participate in ongoing training and development programs to enhance customer service skills
Qualifications
  • Recent graduates with no prior work experience (freshers only)
  • Excellent verbal and written communication skills in English
  • Strong customer service mindset with exceptional interpersonal skills
  • Ability to empathize with customers and work independently
  • High school diploma or equivalent
  • Flexibility to work in shifts, including weekends and holidays if required
Additional Information

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to

Experience LevelEntry Level

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Niftel Communications Full time ₹ 1,12,000 - ₹ 1,50,000 per year

    Were Hiring: Customer Service Associate (Financial Advisor)US Outbound Health Insurance Campaign | 100 OpeningsAre you ready to build a career in the international BPO industry? Join our dynamic team as a Customer Service Associate (Financial Advisor) for a US-based outbound health insurance process. Whether youre a fresher or experienced professional, this...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    We are looking for smart professionals with a great attitude to make every single client interaction delightfulLocation - Airoli MumbaiHSC passed / Fresher required with good communicationDesignation: Customer Service Associate (Night Shift)Your Impact as a Customer Service Associate - US processCustomer Service through calls.Ensure timely and accurate...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Niit Learning Systems Full time ₹ 80,000 - ₹ 1,20,000 per year

    We are looking for smart professionals with a great attitude to make every single client interaction delightfulLocation - Airoli MumbaiFresher required with good communication. HSC / 12th pass / undergraduates can also apply.Designation: Customer Service Associate (Night Shift)Your Impact as a Customer Service Associate - US processCustomer Service through...

  • Senior Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Associate | Sr. Associate| Customer support | Customer service

    4 days ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,16,000 - ₹ 4,32,000 per year

    Job descriptionMega Drive at Sutherland global ServiceMega drive - Hiring for International Voice Process Customer Support. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Voice Process. This role involves handling customer interactions through voice and non-voice channels,...

  • Customer Service

    1 week ago

    Navi Mumbai, Maharashtra, India HireWave Full time ₹ 2,16,000 - ₹ 3,60,000 per year

    Hiring for International Voice Process Customer Support. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Blended Process. This role involves handling customer interactions through voice and non-voice channels, including calls, emails, and chats, providing excellent service and...

  • Customer Service Associate

    14 hours ago

    Mumbai, Maharashtra, India Sutherland Global Services Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Service Associate - Work from Home Company Description Sutherland is seeking an attentive and goal-oriented person to join us as Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ...

  • Customer Service Associate

    2 weeks ago

    Navi Mumbai, Maharashtra, India GNG ELECTRONICS PVT. LTD Full time ₹ 2,21,400 - ₹ 3,06,723 per year

    GNG Electronics Pvt Ltd.About the Role:We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The role involves handling customer queries, providing support, and ensuring a smooth customer experience through effective communication and problem-solving skills.Key Responsibilities:Handle inbound and outbound calls,...

  • Customer Service Associate

    1 week ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role & responsibilitiesCustomer Service via Calls: The role involves handling customer queries through calls using various front office tools, requiring strong communication and comprehension skills.Eligibility Criteria: Graduates and undergraduates can applySkill Requirements: Must have excellent voice and accent, grammar, and analytical skills, along with...

  • Customer Service Associate

    5 days ago

    Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profileSupport team in achieving service goalsSoft spokenexcellent comms