Customer Service Associate
3 hours ago
Company Description
Established in 1999, Bombay Fluid System Components Pvt. Ltd. (Swagelok Bombay) is the authorized Swagelok Sales and Service Center in India, covering multiple states and countries including Maharashtra, Goa, and Bangladesh. We offer a range of Value Added Services such as Value Engineering, Technical Capabilities, Custom Solutions, Training, Inspections, Emergency Deliveries, and Equipment Servicing. With central and regional warehouses stocked with essential items, we serve various markets including Chemical & Petrochemical, Oil & Gas, and Food & Beverage, ensuring prompt delivery to minimize customer downtime.
Role Description
This is a full-time, on-site role for a Customer Service Associate located in Mumbai / Pune. The Customer Service Associate will be responsible for handling customer inquiries, providing efficient support, Timely quotation, orders, follow up with internal teams, ensuring customer satisfaction, Day-to-day tasks include managing customer experience, processing orders, addressing concerns, and collaborating with other team members to provide seamless service.
Qualifications
- Skilled in Quote and order management
- Skills in Phone Etiquette and Customer Experience
- Strong communication and interpersonal abilities
- Problem-solving skills and the ability to manage multiple tasks
- Previous experience in customer service roles using ERP and SAP is beneficial
- B.Com or B.Sc. graduate
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