Associate | Sr. Associate| Customer support | Customer service

3 days ago

Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,16,000 - ₹ 4,32,000 per year

Job description

Mega Drive at Sutherland global Service

Mega drive - Hiring for International Voice Process Customer Support. We are seeking a dynamic and customer-focused individuals to join our team as a Customer Support Associate for our International Voice Process. This role involves handling customer interactions through voice and non-voice channels, including calls,providing excellent service and resolving queries efficiently.

Key Responsibilities-

  • Provide voice-based support to international customers.
  • Handle and resolve customer queries effectively and efficiently.
  • Comfortable working in rotational night shifts.
  • Adhere to process requirements.
  • Excellent English communication skills (verbal and written).

-Salary Range: 18,000 to 30,000 per month (based on experience)

-Shift:  rotational shift(any 9 hour shift between 6.30pm to 3.30 am) with 2 rotational offs per week.

-Education HSC / Grad Fresher or Experience will do.

-Benefits-Lucrative performance-based incentives

-Medical Insurance coverage

-Cab facility provided for convenient travel

-Travel Allowance included:- Rs:-1750

-Work-life balance with 2 rotational weekly offs

-Joining Bonus: 5k

Address: - Sutherland Global Services, 5th Floor, Liberty Tower, Reliable Plaza IT Park, MIDC, Kalwa Industrial Estate, Thane- Belapur Road, Airoli, Navi Mumbai, Maharashtra,

Walk-in timing 3.00 PM to 6.00 PM from 6th Aug to 10th August.

Immediate Joiners.

Candidates residing within 25km from Airoli will be considered.

Please note carry your resume and Mention HR Poonam at the Top of the resume.

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