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Customer Service Associate
2 weeks ago
We are looking for smart professionals with a great attitude to make every single client interaction delightful
Location - Airoli Mumbai
HSC passed / Fresher required with good communication
Designation: Customer Service Associate (Night Shift)
Your Impact as a Customer Service Associate - US process
- Customer Service through calls.
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
- Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls.
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation &follow-up
- Identify, share and support operational improvements
Education:
- Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)
- HSC Passed
Required Experience
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MSOffice
We Offer You:
- Defined career roadmap which offers growth opportunities
- Performance based incentive program
- Investment in talent development and skills enhancement
- Work life balance with 5 day workweek
- Collaborative environment with best in class professionals
- Focus on colleague engagement and
- Insurance benefits
Location: Airoli, Mumbai
Interested candidates, please apply directly or share your resumes on :
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