Sr. Customer Service Associate

3 days ago

Navi Mumbai, Maharashtra, India Whitefield Careers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role

As a
Senior Customer Support Associate
, you will serve as the first point of contact for our global customers, managing both voice and non-voice interactions. This role requires a balance of technical troubleshooting, effective communication, and customer engagement to ensure a seamless experience across all touchpoints. You will handle escalations, resolve complex queries, and maintain customer satisfaction through professional, empathetic, and solution-oriented support.

Required Candidate Profile

Experience:
Minimum 2 years in Technical Support or Customer Service (Voice & Chat) or Voice Process only within an international BPO setup.

Communication:
Exceptional spoken and written English with clarity and professionalism.
Flexibility:
Willingness to work in rotational shifts and rotational week offs.

Work Mode:
Work From Office (WFO).

Transport:
No pick-up/drop facility; candidates must manage their own commute.
Joining:
Immediate joiners preferred.

Key Responsibilities


• Analyse and review customer issues to determine first-contact resolution.


• Act as the primary point of contact for all customer queries (voice, chat, and email).
• Respond promptly to technical and non-technical inquiries with accuracy.


• Maintain communication with customers until resolution is achieved.

Skills & Competencies


• Excellent verbal and written communication skills with a neutral accent (suitable for US customers).


• Strong product knowledge with quick learning ability.


• Analytical mindset with problem-solving and troubleshooting expertise.


• Detail-oriented with the ability to deliver accurate resolutions.


• Customer-first attitude with passion for service excellence.


• Ability to adapt to dynamic business requirements.


• Strong time management and multitasking capabilities.

Interview Structure:


• HR Round


• Chat Round


• Operations Round

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