Sr customer experience manager

2 days ago

Navi Mumbai, Maharashtra, India Jio Credit Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

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Role Description

This is a full-time on-site role for a Sr Customer Experience Manager at Jio Credit Limited, located in Thane. The Sr Customer Experience Manager will be responsible for overseeing the customer experience team, ensuring high levels of customer satisfaction, and addressing customer service issues promptly. The role will also involve using analytical skills to monitor and improve customer service metrics, as well as ensuring effective communication with customers and within the team.

Qualifications

  • Customer Satisfaction and Customer Experience skills
  • Strong Analytical Skills
  • Excellent Communication skills
  • Proven Customer Service skills
  • Ability to lead and manage a team
  • Problem-solving and conflict-resolution skills
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in the financial services industry is a plus
  • Strong organizational and multitasking skills

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