Customer Service Associate

3 days ago

Navi Mumbai, Maharashtra, India GNG ELECTRONICS PVT. LTD Full time ₹ 2,21,400 - ₹ 3,06,723 per year

GNG Electronics Pvt Ltd.

About the Role:

We are looking for a dedicated and customer-focused Customer Service Executive to join our team. The role involves handling customer queries, providing support, and ensuring a smooth customer experience through effective communication and problem-solving skills.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats to assist customers with their queries, complaints, or requests.
  • Provide accurate information regarding products, services, policies, and processes.
  • Record and update customer interactions and details in the CRM system.
  • Resolve customer complaints promptly by coordinating with relevant departments.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Escalate unresolved issues to higher authorities and ensure timely follow-up.
  • Ensure high levels of customer satisfaction through quality service delivery.
  • Meet performance targets including response time, resolution time, and customer satisfaction scores.

Key Skills & Competencies:

  • Excellent verbal and written communication skills (English, Hindi, or Tamil language candidate preferred).
  • Strong problem-solving and conflict resolution abilities.
  • Good listening skills and patience in handling customer concerns.
  • Basic computer proficiency (MS Office, email handling).

Qualifications & Experience:

  • Graduation preferred.
  • 0–3 years of experience in customer service(freshers with good communication skills are welcome).

Job Types: Full-time, Permanent

Pay: ₹18, ₹25,591.89 per month

Work Location: In person

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