Customer Service Professional
1 day ago
WE ARE HIRING FOR GRACE STAFFING SERVICES
Job Title: Customer Service Professional- Voice (UHC)
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Domain : UHC Healthcare
Mode: Work-from-office
Job Description about the Role
We are hiring experienced Customer Service Professionals for an international voice process. You will support US-based customers, handling queries with accuracy, professionalism, and timely resolutions.
Key Responsibilities
- Answer inbound calls and assist UHC members and providers.
- Provide support on claims, eligibility, benefits, and authorizations.
- Ensure every interaction reflects empathy, accuracy, and compliance.
- Achieve performance targets for CSAT, AHT, and quality.
- Escalate complex cases to appropriate departments when required.
Eligibility:
- HSC with minimum 06 Months of BPO Experience or Graduate Fresher.
- Excellent communication skills in English.
- Ability to work in US rotational shifts and Night shifts.
- Must be okay to travel and have no career gaps.
- Must have all documents in place (ID proof, educational certificates and company documents).
What We Offer :
- Competitive salary with performance-based incentives.
- Transport facility (pick-up & drop).
- Healthcare domain training provided.
- Growth opportunities with one of the largest healthcare companies in the world.
- A supportive work culture with growth & career progression.
Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper.
Applicants based in Mumbai only are Eligible.
Email :
Contact : Jay)
Job Types: Full-time, Permanent
Pay: ₹25, ₹42,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are You an Immediate Joiner ?
Experience:
- Bpo: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
-
International Customer Service Professional
2 weeks ago
Mumbai, Maharashtra, India Human Before Resource Full time ₹ 2,00,000 - ₹ 6,00,000 per yearHiring One Year International BPO Experience candidates for one of our leading contact centreJob Description: We are seeking a dedicated and professional Customer Support Associate to join our team. The role involves both inbound and outbound calls to consumers to address inquiries, complaints, billing issues, and service concerns. You will also be...
-
BDM - Professional Services
1 week ago
Mumbai, Maharashtra, India Transdigital Technology Services Full time ₹ 8,00,000 - ₹ 15,00,000 per yearWe are looking for a talented and energetic Business Development Manager (Professional Services) who is willing to work in a challenging Tech start-up environment. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.Responsibilities and Duties· Proven track record of selling IT...
-
Customer Service
3 days ago
Mumbai, Maharashtra, India Crosscheck services Full time ₹ 2,40,000 per yearCustomer Service Representative – Job DescriptionPosition Overview:We are seeking a friendly, organized, and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent support to customers, resolving inquiries, and ensuring a positive customer experience with every...
-
Professional Services Consultant
1 week ago
Navi Mumbai, Maharashtra, India Trantor Full time ₹ 8,00,000 - ₹ 24,00,000 per yearAbout the OpportunityAs a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products. You will function as a Subject Matter Expert (SME) teaming with a Project Manager to interact directly with the customer's project team to facilitate the consumption...
-
Professional Services Consultant
2 weeks ago
Navi Mumbai, Maharashtra, India Trantor Software Pvt. Ltd Full time ₹ 40,00,000 - ₹ 60,00,000 per yearAbout the OpportunityAs a Professional Services Consultant (PSC) you will provide deployment, configuration, and operational services for our customers relating to Palo Alto Networks products. You will function as a Subject MatterExpert (SME) teaming with a Project Manager to interact directly with the customer's project team to facilitate the consumption...
-
Professional Services Consultant
1 week ago
Mumbai, Maharashtra, India NetApp Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout NetAppNetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.If this sounds like something you want to be part of, NetApp is the...
-
Customer Service
3 days ago
Mumbai, Maharashtra, India Talentxplore Full time ₹ 4,08,000 per yearJob Title: Executive - Customer ServiceSummary:We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive. The ideal candidate should have at least 1 year of experience in a similar role and possess excellent communication and problem-solving skills. As an Executive, you will be responsible for...
-
Customer Service
3 days ago
Mumbai, Maharashtra, India Sutherland Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...
-
Freelance Graphic Designer
6 days ago
Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...
-
Customer Service Executive
1 day ago
Mumbai, Maharashtra, India Mumbai Wines & Trades Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJOB Description:Key Responsibilities:Handle outbound calls in a professional and efficient manner.Provide accurate and timely information regarding products/services to customers.Resolve customer issues and complaints, ensuring high satisfaction.Maintain detailed records of customer interactions and follow up as required.Update customer records and systems...