
Customer Service Professional
1 day ago
WE ARE HIRING FOR GRACE STAFFING SERVICES
Job Title: Customer Service Professional- Voice (UHC)
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Domain : UHC Healthcare
Mode: Work-from-office
Job Description about the Role
We are hiring experienced Customer Service Professionals for an international voice process. You will support US-based customers, handling queries with accuracy, professionalism, and timely resolutions.
Key Responsibilities
- Answer inbound calls and assist UHC members and providers.
- Provide support on claims, eligibility, benefits, and authorizations.
- Ensure every interaction reflects empathy, accuracy, and compliance.
- Achieve performance targets for CSAT, AHT, and quality.
- Escalate complex cases to appropriate departments when required.
Eligibility:
- HSC with minimum 06 Months of BPO Experience or Graduate Fresher.
- Excellent communication skills in English.
- Ability to work in US rotational shifts and Night shifts.
- Must be okay to travel and have no career gaps.
- Must have all documents in place (ID proof, educational certificates and company documents).
What We Offer :
- Competitive salary with performance-based incentives.
- Transport facility (pick-up & drop).
- Healthcare domain training provided.
- Growth opportunities with one of the largest healthcare companies in the world.
- A supportive work culture with growth & career progression.
Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper.
Applicants based in Mumbai only are Eligible.
Email :
Contact : Jay)
Job Types: Full-time, Permanent
Pay: ₹25, ₹42,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are You an Immediate Joiner ?
Experience:
- Bpo: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
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