Customer Service Professional

1 day ago


Mumbai, Maharashtra, India Grace Services Full time ₹ 3,00,000 - ₹ 5,00,000 per year

WE ARE HIRING FOR GRACE STAFFING SERVICES

Job Title: Customer Service Professional- Voice (UHC)

Shift: US Rotational Shifts (8hours working + 1 hour break)

Working Days: 5 Days a Week (2 Rotational Offs)

Domain : UHC Healthcare

Mode: Work-from-office

Job Description about the Role

We are hiring experienced Customer Service Professionals for an international voice process. You will support US-based customers, handling queries with accuracy, professionalism, and timely resolutions.

Key Responsibilities

  • Answer inbound calls and assist UHC members and providers.
  • Provide support on claims, eligibility, benefits, and authorizations.
  • Ensure every interaction reflects empathy, accuracy, and compliance.
  • Achieve performance targets for CSAT, AHT, and quality.
  • Escalate complex cases to appropriate departments when required.

Eligibility:

  • HSC with minimum 06 Months of BPO Experience or Graduate Fresher.
  • Excellent communication skills in English.
  • Ability to work in US rotational shifts and Night shifts.
  • Must be okay to travel and have no career gaps.
  • Must have all documents in place (ID proof, educational certificates and company documents).

What We Offer :

  • Competitive salary with performance-based incentives.
  • Transport facility (pick-up & drop).
  • Healthcare domain training provided.
  • Growth opportunities with one of the largest healthcare companies in the world.
  • A supportive work culture with growth & career progression.

Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper.

Applicants based in Mumbai only are Eligible.

Email :

Contact : Jay)

Job Types: Full-time, Permanent

Pay: ₹25, ₹42,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Are You an Immediate Joiner ?

Experience:

  • Bpo: 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person



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