Professional Services Consultant

About NetApp

NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.

If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.

NetApp, recognised as one of the best places to work, is seeking a motivated Onsite Storage Consultant to join our 24x7 Professional Services team, servicing Managed Services Customers. This role offers outstanding personal satisfaction and the opportunity to make a genuine impact within a growing organisation. Our team is passionate about delivering exceptional customer experiences and values strong relationships both internally and externally. As an Onsite Storage Consultant, you will provide Level 2/3 support, responding to incidents, managing change and service requests, driving problem management, and planning and executing infrastructure improvements, including firmware upgrades. You will work closely with a varied clientele and must possess a strong understanding of NetApp storage technologies.

• Extensive hands-on experience with NetApp Storage (CDOT and 7-Mode), including deployment, administration, troubleshooting, and upgrades.
• Proficient in Brocade SAN Switches and related SAN technologies
• Deep understanding of NetApp Storage concepts and management tools (Snapshots, controller failover, provisioning, deduplication, cloning, SnapMirror, IntelliSnap)

· Experience with additional NetApp technologies such as StorageGRID, E-Series, and SolidFire is highly desirable. · Scripting skills in PowerShell, Python, or Ansible are beneficial

• Solid grasp of infrastructure components, including NetApp/Cisco FlexPod architecture, Cisco UCS platform, IBM BladeCenter, System X, VMware vSphere, and Microsoft operating systems and applications
• Strong knowledge of storage protocols and technologies (CIFS, NFS, iSCSI, Fibre Channel)
• Familiarity with ITIL methodologies: change, incident, problem, and configuration management (ITIL Fundamentals certification desirable)
• Understanding of outsourcing, managed services, and cloud industry practices
• Working knowledge of monitoring platforms, WANs, SANs, backup, and disaster recovery platforms."

• Deliver Level 2/3 support for storage operations, including incident response, change management, and service requests.
• Plan and perform firmware and operating system upgrades for customer environments. Troubleshoot and resolve performance issues across NetApp storage platforms
• Manage backup integration and replication technologies, including SnapMirror and IntelliSnap
• Administer and optimise storage solutions using management tools such as OnCommand Unified Manager, Performance Manager, and Cloud Insight
• Coordinate with senior customer representatives and internal sales teams to ensure seamless service delivery
• Document all incidents, changes, and problem resolutions in accordance with ITIL methodologies
• Design, build, deploy, and test infrastructure and disaster recovery solutions.
• Maintain strong relationships with internal and external stakeholders.
• Participate in continuous improvement initiatives for infrastructure and operational processes.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.