Customer Service Advisor

3 days ago

Mumbai, Maharashtra, India Grace Services Full time ₹ 2,40,000 - ₹ 32,10,000 per year

We Are Hiring – Customer Service Executive For US Based E-Commerce (Blended Process: Voice & Chat)

Location: Chandivali Branch (Mumbai)

Process: E-commerce US – Blended (Voice + Chat)

About the Role:

Join our team as a Customer Service Executive for E-Commerce US-based Blended Process (Voice & Chat). You'll interact with customers via calls and chat, resolving their queries while ensuring a smooth shopping experience.

Job Responsibilities:

  • Handle inbound calls and chat support for E-Commerce US customers.
  • Assist with orders, returns, refunds, product information, and account-related queries.
  • Deliver accurate, empathetic, and professional service.
  • Maintain records of customer interactions in line with process guidelines.
  • Achieve defined performance metrics such as CSAT, resolution time, and quality compliance.

Eligibility Criteria:

  • Education: HSC / Graduate.
  • 06–24 months of Customer Service experience (BPO or Non-BPO) is mandatory.
  • Strong English communication skills (spoken and written).
  • Comfortable working in US Night Shifts (Rotational Shifts & Offs).
  • Ability to handle both Voice and Chat interactions effectively.

Perks & Benefits:

  • Salary: Attractive in-hand package + Performance Incentives & Travel Allowance.
  • Centralized from Ghatkopar & Andheri Station & Home Drop Transport provided.
  • 5 Days Working weekly any 2 Rotational off
  • Career growth opportunities in Amazon processes.
  • Professional & supportive work culture.

Rounds of Interviews:

  • HR Screening
  • Assessment (Online Test)
  • Voice & Accent Round
  • Operations Round

Email :

Mobile :

Job Types: Full-time, Permanent, Fresher

Pay: ₹24, ₹32,978.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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