Customer Service Advisor
3 days ago
We Are Hiring – Customer Service Executive For US Based E-Commerce (Blended Process: Voice & Chat)
Location: Chandivali Branch (Mumbai)
Process: E-commerce US – Blended (Voice + Chat)
About the Role:
Join our team as a Customer Service Executive for E-Commerce US-based Blended Process (Voice & Chat). You'll interact with customers via calls and chat, resolving their queries while ensuring a smooth shopping experience.
Job Responsibilities:
- Handle inbound calls and chat support for E-Commerce US customers.
- Assist with orders, returns, refunds, product information, and account-related queries.
- Deliver accurate, empathetic, and professional service.
- Maintain records of customer interactions in line with process guidelines.
- Achieve defined performance metrics such as CSAT, resolution time, and quality compliance.
Eligibility Criteria:
- Education: HSC / Graduate.
- 06–24 months of Customer Service experience (BPO or Non-BPO) is mandatory.
- Strong English communication skills (spoken and written).
- Comfortable working in US Night Shifts (Rotational Shifts & Offs).
- Ability to handle both Voice and Chat interactions effectively.
Perks & Benefits:
- Salary: Attractive in-hand package + Performance Incentives & Travel Allowance.
- Centralized from Ghatkopar & Andheri Station & Home Drop Transport provided.
- 5 Days Working weekly any 2 Rotational off
- Career growth opportunities in Amazon processes.
- Professional & supportive work culture.
Rounds of Interviews:
- HR Screening
- Assessment (Online Test)
- Voice & Accent Round
- Operations Round
Email :
Mobile :
Job Types: Full-time, Permanent, Fresher
Pay: ₹24, ₹32,978.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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