Service Advisor

24 hours ago

Navi Mumbai, Maharashtra, India Arpanna Motors Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Service Advisor

Department: After-Sales / Service Location: Thane

Job Purpose:

To act as the bridge between customers and the workshop, ensuring smooth vehicle service operations by understanding customer concerns, preparing accurate job cards, coordinating repairs, and delivering vehicles with complete satisfaction.

Key Responsibilities:

  • Greet customers and understand their vehicle service/repair requirements.
  • Prepare job cards with accurate details of customer complaints and vehicle condition.
  • Provide cost estimates, service options, and get customer approval.
  • Coordinate with workshop technicians to ensure proper diagnosis and repairs.
  • Regularly update customers on the progress and additional requirements if any.
  • Conduct final inspection with the workshop team before vehicle delivery.
  • Explain the work carried out, final invoice, and maintenance tips to customers.
  • Handle customer queries, feedback, and resolve complaints effectively.
  • Maintain service records and ensure timely follow-up for repeat business.

Qualifications & Skills:

  • Graduate / Diploma in Automobile or Mechanical Engineering.
  • 23 years experience as Service Advisor in automobile industry (preferred).
  • Strong knowledge of vehicle servicing, repair processes, and workshop systems.
  • Excellent communication, interpersonal, and customer-handling skills.
  • Basic computer knowledge (MS Office, DMS / CRM).
  • Ability to work under pressure with problem-solving attitude.

Key Performance Indicators (KPIs):

  • Customer satisfaction index (CSI).
  • Job card accuracy & quality of complaint capture.
  • Upselling of value-added services.
  • On-time delivery of vehicles.
  • Repeat business & customer retention.

Interested candidates may connect with Karan at or via email

  • Service Advisor

    2 days ago

    Mumbai, Maharashtra, India hanttson Controls Ind Pvt Full time ₹ 4,20,000 per year

    We are looking for experienced Service Advisor / Bodyshop Advisor.Greet customers and understand their vehicle concerns / service requirements.Open job cards and provide accurate cost & time estimates.Coordinate with technicians, bodyshop, and parts department to ensure smooth workflow.Explain service details, repairs, and recommendations to customers in...

  • Service Advisor

    1 week ago

    Mumbai, Maharashtra, India Mahindra NBS International Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionNBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited, operates 4 exclusive showrooms for Mahindra's personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Strategically located for customer convenience, we offer comprehensive auto finance options, auto insurance, exchange facilities, and...

  • Service Advisor

    2 weeks ago

    Mumbai, Maharashtra, India Boyen Haddin Consulting & Technology Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Service AdvisorIndustry: 4-Wheeler AutomobileLocation: Lower Parel, Turbhe, Mira Road, NalasoparaExperience: Minimum 1 YearEducation: Any Graduate / DiplomaJob Responsibilities:Customer Interaction:Greet customers promptly and professionally.Understand customer concerns regarding their vehicles.Advise customers about necessary services, repairs,...

  • bodyshop advisor

    2 weeks ago

    Navi Mumbai, Maharashtra, India Hallmark Automotive Private Limited. Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionHallmark Honda Automotive Private Limited is an automotive company based in Navi Mumbai, Maharashtra, India. We are dedicated to delivering exceptional service and quality in the automotive sector. Located in Pavitra Appts., Kamothe, we pride ourselves on our commitment to customer satisfaction and excellence in every aspect of our...

  • Service Advisor

    1 week ago

    Mumbai, Maharashtra, India GoMechanic Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description:About GoMechanicFounded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers, ...

  • Bodyshop Advisor

    18 hours ago

    Navi Mumbai, Maharashtra, India Arpanna Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Bodyshop AdvisorDepartment: After-Sales / Bodyshop Location: Thane /AndheriJob Purpose:To act as the primary contact for customers with accidental/damaged vehicles, ensuring smooth processing of insurance claims, accurate repair estimation, and timely delivery of vehicles with high-quality workmanship and customer satisfaction.Key...

  • Equity Advisor

    2 weeks ago

    Navi Mumbai, Maharashtra, India Shunya Tattva Management Consultants Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Job Opening: Advisor (RCAD) Wealth Advisory Location: Malad, Mumbai Shift: 8:30 AM 5:30 PM | Mon–Sat (2nd & 4th Sat Off + Sunday Fixed Off) CTC: Up to 8 LPA Education: Graduate (55% & above) Experience: 2+ Years in HNI Broking / Trading / Wealth Advisory. About the RoleFirm is hiring an Advisor – RCAD for its Wealth Advisory team. The role involves...

  • Beauty Advisor

    1 week ago

    Navi Mumbai, Maharashtra, India Shills Professional Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    4-5 years of experience as a Beauty AdvisorEngage with customers, understand their beauty needs (e.g., skin concerns, cosmetic preferences), and recommend appropriate products.Showcase product features, benefits, and application techniques for skincare, makeup, and hair care products.Actively sell products to meet sales goals and contribute to the overall...

  • Customer Service Advisors

    2 weeks ago

    Mumbai, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We are looking for motivated Customer Service Advisors to join our team. You will be responsible for handling incoming calls, emails, and webchats while delivering exceptional customer service.Key ResponsibilitiesHandle inbound voice, email, and chat interactions with professionalism.Resolve customer queries effectively and efficiently.Maintain accurate...

  • Career Counsellor

    6 days ago

    Mumbai, Maharashtra, India NEET ADVISOR PVT. LTD. Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    NEET ADVISOR is the first mover & market leader in education consulting business. It's founded by Engineers, Comprising of an energetic, enthusiastic and creative team.We provide career guidance services to students aspiring for bright future in India and abroad.We work with top schools, JEE/NEET coaching institutions for helping their students in respective...