Service Advisor

12 hours ago

Mumbai, Maharashtra, India Mahindra NBS International Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

NBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited, operates 4 exclusive showrooms for Mahindra's personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Strategically located for customer convenience, we offer comprehensive auto finance options, auto insurance, exchange facilities, and Mahindra genuine accessories under one roof. Our service centers are equipped with advanced facilities for vehicle care, managed by Mahindra-trained professionals, to ensure a delightful customer experience.

Role Description

This is a full-time on-site role located in Mumbai for a Service Advisor. The Service Advisor will be responsible for ensuring customer satisfaction, providing customer-focused service, and handling customer service inquiries. Day-to-day tasks include communicating with customers, coordinating aftersales services, and ensuring the prompt resolution of any issues related to vehicle servicing. The Service Advisor will work closely with the service center team to maintain high standards of customer experience.

Qualifications

  • Customer Satisfaction, Customer-focused Service, and Customer Service skills
  • Excellent Communication skills
  • Knowledge of Aftersales procedures
  • Ability to work on-site in Mumbai
  • Experience in the automotive industry is a plus
  • Strong problem-solving abilities
  • Bachelor's degree in a relevant field is preferred

Key Responsibilities

  • Greet Customers professionally and courteously as they arrive at the service station centre.
  • Listen to customer concerns, ask relevant questions, and document vehicle issues accurately.
  • Explain repair needs, coasts, and timelines, to customers in clear and understandable terms.
  • Ensure that all services are completed to company standards and customer satisfaction.
  • Conduct follow-up calls to ensure customers are satisfied with the service provided.
  • Address and resolves customer complaints and concerns promptly and professionally.
  • Escalate unresolved issues to the Service Manager when necessary.

Qualification & Requirements

  • Education - Graduate / Diploma in engineering / ITI Any Graduate.
  • Class XI/XII with professional training on automobile course.

Experience : - 2-3 years of experience as Service Advisor in an Automotive dealership or service centre.

  • Basic understanding of vehicle systems and repairs, particularly 4 wheelers.
  • Strong communication and interpersonal skills.
  • Proficiency in using service management software and Microsoft office suite.
  • Ability to explain technical details to non-technical customers.
  • Excellent organizational and multi-tasking skills.

  • Service Advisor

    2 weeks ago

    Mumbai, Maharashtra, India hanttson Controls Ind Pvt Full time ₹ 4,20,000 per year

    We are looking for experienced Service Advisor / Bodyshop Advisor.Greet customers and understand their vehicle concerns / service requirements.Open job cards and provide accurate cost & time estimates.Coordinate with technicians, bodyshop, and parts department to ensure smooth workflow.Explain service details, repairs, and recommendations to customers in...

  • Service Advisor

    2 days ago

    Mumbai, Maharashtra, India Boyen Haddin Consulting & Technology Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Service AdvisorIndustry: 4-Wheeler AutomobileLocation: Lower Parel, Turbhe, Mira Road, NalasoparaExperience: Minimum 1 YearEducation: Any Graduate / DiplomaJob Responsibilities:Customer Interaction:Greet customers promptly and professionally.Understand customer concerns regarding their vehicles.Advise customers about necessary services, repairs,...

  • Service Advisor

    2 weeks ago

    Navi Mumbai, Maharashtra, India Arpanna Motors Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Service AdvisorDepartment: After-Sales / Service Location: ThaneJob Purpose:To act as the bridge between customers and the workshop, ensuring smooth vehicle service operations by understanding customer concerns, preparing accurate job cards, coordinating repairs, and delivering vehicles with complete satisfaction.Key Responsibilities:Greet...

  • Service Advisor

    2 days ago

    Navi Mumbai, Maharashtra, India GoMechanic Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description : About GoMechanic : Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers, ...

  • Sr. Customer Service Advisor

    7 days ago

    Mumbai, Maharashtra, India Grace Services Full time ₹ 35,000 per year

    WE ARE HIRING FOR GRACE STAFFING SERVICES (MALAD BRANCH)Job Title: Sr.Customer Service Advisor (Voice Process) – US ShiftLocation: Mumbai, MaladShift Timing: US Shift (Rotational Shift)Working Days: 5 days working, 2 rotational offsProcess Domain : BFSI / FintechQualification: HSC + 06 months BPO Experience or Graduate Fresher's eligible to apply.Job...

  • Customer Service Advisors

    4 days ago

    Mumbai, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We are looking for motivated Customer Service Advisors to join our team. You will be responsible for handling incoming calls, emails, and webchats while delivering exceptional customer service.Key ResponsibilitiesHandle inbound voice, email, and chat interactions with professionalism.Resolve customer queries effectively and efficiently.Maintain accurate...

  • Sr. Customer Service Advisor

    2 days ago

    Mumbai, Maharashtra, India Grace Services Full time ₹ 2,40,000 - ₹ 4,08,000 per year

    WE ARE HIRING FOR GRACE STAFFING SERVICES (MALAD BRANCH)Job Title: Sr. Customer Service Advisor (Voice Process) – US ShiftLocation: Mumbai, MaladShift Timing: US Shift (Rotational Shift)Working Days: 5 days working, 2 rotational offsProcess Domain : Qualification: HSC + 06 months BPO Experience or Graduate Fresher's eligible to apply.Job Description:We are...

  • Health Advisor

    1 week ago

    Mumbai, Maharashtra, India Star Health and Allied Insurance Co. Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionStar Health & Allied Insurance Co. Ltd. is an Indian health insurance company headquartered in Chennai, established in 2006 as India's first standalone Health Insurance provider. They offer innovative health, personal accident, and both overseas and domestic travel insurance products. Star Health has covered over 16.9 crore lives to date...

  • Sales Advisor

    2 weeks ago

    Mumbai, Maharashtra, India Fashion TV Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionFashionTV is the leading television network for fashion and lifestyle, broadcasting 24/7 reports on the fashion industry. It provides the latest coverage on fashion shows, models, designers, photo shoots, and celebrities, directly from fashion capitals such as Paris, London, NYC, Milan, Tokyo, and LA. FashionTV is broadcast in 202...

  • Mutual Fund Advisor

    1 week ago

    Mumbai, Maharashtra, India Eteam Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Mutual Fund Market/Service AdvisorWe are looking for a knowledgeable and client-focused Mutual Fund Market/Service Advisor to guide investors in selecting suitable mutual fund products. The role involves providing financial advice, portfolio recommendations, risk assessment, and ensuring excellent customer service. The advisor will build...