Bodyshop Advisor

11 hours ago

Navi Mumbai, Maharashtra, India Arpanna Motors Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Bodyshop Advisor

Department: After-Sales / Bodyshop Location: Thane /Andheri

Job Purpose:

To act as the primary contact for customers with accidental/damaged vehicles, ensuring smooth processing of insurance claims, accurate repair estimation, and timely delivery of vehicles with high-quality workmanship and customer satisfaction.

Key Responsibilities:

  • Attend customers visiting the bodyshop for accidental vehicle repairs.
  • Conduct preliminary inspection of vehicles and prepare repair estimates.
  • Coordinate with insurance surveyors for claim approvals and documentation.
  • Explain repair scope, timelines, and costs to customers in a clear and transparent manner.
  • Open job cards, update repair status, and ensure timely completion of work.
  • Regularly update customers about the progress of their vehicles.
  • Coordinate with workshop, spare parts, and paint teams for smooth workflow.
  • Ensure final quality check before vehicle delivery.
  • Maintain proper records of claims, documents, and repair history.
  • Handle customer queries, complaints, and escalate issues when required.

Qualifications & Skills:

  • Graduate / Diploma in Automobile / Mechanical Engineering.
  • Minimum 23 years experience as Service Advisor / Bodyshop Advisor in automobile industry.
  • Strong knowledge of accident repair processes, insurance claim procedures, and workshop operations.
  • Excellent communication & negotiation skills.
  • Good computer knowledge (DMS, MS Office, Insurance portals).
  • Customer-centric approach with ability to handle pressure.

Key Performance Indicators (KPIs):

  • Claim approval turnaround time.
  • Repair quality & first-time fix rate.
  • Customer satisfaction & feedback score.
  • On-time delivery percentage.
  • Revenue generation & insurance claim processing efficiency.

Interested candidates may connect with Karan at or via email

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