Bodyshop Advisor

2 weeks ago

Mumbai, India Automobile Dealers Full time

Job Title and Position: SERVICE ADVISOR ( BODYSHOP)

Job Specification:
1) Target achievement on:

- Attend and wish the customer.
- Prepare job card/repair order in the prescribed format (written), write all the details required and take the signature of the customer.
- Check the vehicle thoroughly and make estimate, for submitting insurance company.
- Explain to the customer about the jobs/repairs to be performed, estimate, time required for repairs after opening the job card in the system.
- Handover the copy of the job card to the customer for his reference.
- Attend various Hyundai/Dealership events, trainings and meetings as and when notified.
- Monitor the vehicle status by co-ordination with the B&P supervisor/works manager, and accordingly inform about the status to the customer.
- Submit estimate along with all the relevant documents to the insurance company and facilitate survey of the vehicle.
- Update the customer for extra work, supplementary estimate to be prepared and take approval after explaining the estimate and more time required to complete the additional work. Mention the details of the conversation on the job card for future reference.( Time of call and details)
- Inform the customer about the difference amount after the survey.
- Vehicle status updation calls to the made to the customer after the final survey/inspection explain the details of the bill to the customer, when the vehicle is ready.
- Achievement of daily target in job card opening,labour,overcoat,service conversion, VAS
- Assisting and co-ordinating with customer, explanation of jobs done, recommendation for future.
- Duly filled feedback forms to be collected from the customer.
- Be with the customer at the time of delivery till he is satisfied and leaves the premises.
- If the customer shows any concern specially resolve immediately.
- Co-ordinate with customer relation staff and CRM for resolution of any other concerns.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Bodyshop Advisor: 4 years (required)
- Automobile: 6 years (required)

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