Service Advisor

2 days ago

Mumbai, Maharashtra, India GoMechanic Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description:

About GoMechanic

Founded in 2016, GoMechanic has emerged as India's premier multi-brand car service company, dedicated

to providing a reliable and cost-effective car service to the aftermarket (customers owning cars in the

years of age). Originally conceived as a car service aggregator, catering primarily to institutional customers,

GoMechanic has since undergone a remarkable transformation to become a leading aftermarket

repair/service player in the automotive vehicle repair industry using cutting-edge technology and

innovation. Promoted by the Lifelong India Group and other strategic investors (from the automotive

industry). The company is pursuing an audacious goal of serving 1 out of 10 vehicles in the aftermarket

service segment through a network of trusted service workshops (run through a franchised model) across

India.

At GoMechanic, we place a strong emphasis on continuous growth and improvement. We welcome

individuals and partners who share our passion for innovation and are eager to embrace new challenges.

Discover the pathbreaking opportunities and rewarding experiences at GoMechanic.

About the Role

Service Advisor is responsible for providing excellent customer service by assisting with vehicle service

needs, managing work orders, coordinating with service technicians, and ensuring timely, high-quality

service delivery.

Location: Mumbai, Pune

Roles and responsibilities:

Greet customers, assess vehicle service needs, and provide service estimates.

Create work orders and ensure smooth communication between customers and technicians.

Schedule service appointments and manage service calendars.

Oversee parts inventory and assist in sourcing required parts.

Prepare invoices, explain charges, and process payments.

Follow up with customers to ensure satisfaction and future service needs.

Skills:

Bachelors degree in mechanical or related field

Ability to build and maintain client relationships.

Strong communication skills.

Previous experience in automotive service or customer service.

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