Sr. Customer Service Advisor

7 days ago

Mumbai, Maharashtra, India Grace Services Full time ₹ 35,000 per year

WE ARE HIRING FOR GRACE STAFFING SERVICES (MALAD BRANCH)

Job Title: Sr.Customer Service Advisor (Voice Process) – US Shift

Location: Mumbai, Malad

Shift Timing: US Shift (Rotational Shift)

Working Days: 5 days working, 2 rotational offs

Process Domain : BFSI / Fintech

Qualification: HSC + 06 months BPO Experience or Graduate Fresher's eligible to apply.

Job Description:

We are hiring for Sr.Customer Service Advisor to handle voice-based customer support for our US based basis BFSI clients. You will be responsible for resolving customer queries and providing excellent service over call & Maintaining SLA of the process.

Responsibilities:

  • Handle inbound calls and assist customers.
  • Provide accurate information and resolve customer issues.
  • Maintain high communication standards and document interactions.
  • Ensure timely resolution of customer concerns.

Requirements:

  • Fluency in English is a must (both spoken and written).
  • Educational Qualification: HSC or Graduate (Experience and Freshers welcome).
  • Comfortable working in US shifts and night shifts.
  • Ability to work in a voice process.
  • Immediate joiners preferred only.
  • Pick-up and drop facility provided.

Skills:

  • Good communication and problem-solving skills.
  • Positive attitude and customer-focused.
  • Ability to multitask and work under pressure.

Transport :

Home Pick or Drop Will be provided by cab in Night Shifts Only or Centralized Pick Up from Nodal Points.

Note : Candidates Based in Mumbai only can apply.

Email :

Phone : Jay)

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

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