Customer Service Agent

4 days ago

Mumbai, Maharashtra, India KNYA MED Full time ₹ 1,92,000 - ₹ 2,40,000 per year

Job description:

Job Title: Customer Support Representative

Location: Lower Parel, Rotational Shifts

Reports To: Customer Support Manager

About Us:We are a fast-paced and high-growth D2C brand specializing in medical scrubs, committed to delivering exceptional quality and service to healthcare professionals. We take pride in ensuring that our customers receive a seamless experience and the support they need, whether they are placing an order, seeking assistance with sizing, or requesting support for product-related inquiries.

Role Overview:We are looking for a dynamic and dedicated Customer Support Representative to join our team. In this role, you will be responsible for handling customer inquiries through multiple channels, including email, chat, and phone. The ideal candidate will be fluent in both English and Hindi; proficiency in additional regional languages is an advantage. You must be comfortable working in rotational shifts and should have a minimum of one year of experience in a customer support role, ideally within a D2C or e-commerce environment.

Key Responsibilities:

· Provide timely and professional responses to customer queries via email, chat, and phone.

· Assist customers with product inquiries, order tracking, returns, and exchanges.

· Collaborate with internal teams to resolve complex issues, ensuring a high level of customer satisfaction.

· Maintain detailed records of customer interactions, following up on unresolved issues.

· Escalate customer feedback and issues to management when necessary.

· Work effectively within a high-pressure environment to meet team goals and KPIs.

· Stay updated on product knowledge to provide accurate information to customers.

· Adhere to company policies and procedures while ensuring that customer service standards are consistently met.

Requirements:

· Fluency in English and Hindi (written and spoken); knowledge of regional languages is a plus.

· Experience: Minimum 1 year in a customer support role, preferably in a D2C or high-volume e-commerce environment.

· Availability: Ability to work in rotational shifts, including weekends and holidays if needed.

· Strong problem-solving skills, patience, and empathy when handling customer inquiries.

· High attention to detail, organization, and the ability to manage multiple tasks simultaneously.

· Proficiency with customer service software and tools is a plus.

What We Offer:

· A collaborative and supportive team environment.

· Opportunities for career growth within a rapidly expanding D2C brand.

· Competitive compensation and benefits.

If you are passionate about delivering outstanding customer experiences and thrive in a high-energy, high-pressure environment, we'd love to hear from you at

Job Types: Full-time, Permanent

Schedule:

  • Day shift
  • Rotational shift

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Application Question(s):

  • What is your current CTC?

Work Location: In person

Speak with the employer

  • Customer Service Agent

    10 hours ago

    Mumbai, Maharashtra, India Teleperformance,c Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Service Agent located in Mumbai. The Customer Service Agent will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. Daily tasks include assisting customers via phone, email, and chat,...

  • Customer Service Agent

    1 week ago

    Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Answer Incoming Customer CallsHandle a high volume of incoming calls professionally and efficiently.Greet customers courteously and listen actively to understand their concerns or queries.Resolve Customer Inquiries and IssuesAddress questions related to products, services, billing, account information, or order status.Troubleshoot and resolve customer issues...

  • Customer Support Agent

    2 weeks ago

    Mumbai, Maharashtra, India Evercaring Pharmacy Full time ₹ 2,00,000 - ₹ 4,02,655 per year

    We are looking for a Customer Support Agent to join our team and help deliver an excellent experience for our customers. The ideal candidate will be friendly, patient, and committed to solving customer issues efficiently.ResponsibilitiesRespond to customer inquiries via phone, email, chat, or social media.Provide accurate information about products,...

  • Customer Support Agent

    1 week ago

    Mumbai, Maharashtra, India Wings Global Services Full time ₹ 4,80,000 per year

    Job Title: Customer Support Agent - International BPO (USA/UK Clients) | Mumbai (Malad) | Up to 40,000/month Call/WhatsApp for quick responseJob Role & Responsibilities: Handle inbound/outbound calls, emails, and chats for USA/UK customers Provide exceptional customer service & resolve queries efficiently Ensure high customer satisfaction with a...

  • Customer Service Executive

    2 weeks ago

    Mumbai, Maharashtra, India Talent Corner Hr Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    • Coordinate with shippers, CHAs, agents & customers • Manage corporate accounts, CS & pricing • Prepare management reports • Handle workload efficiently • Clearance knowledge (added advantage) • 2+ yrs freight forwarding CS experience Required Candidate profile2–5 yrs in logistics customer serviceKnowledge of air/sea freight, customs,...

  • Insurance Agent

    6 days ago

    Mumbai, Maharashtra, India Care Insurance Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionCare Health Insurance is a specialized health insurer offering a diverse range of products including Health Insurance, Top-up Coverage, Personal Accident, Maternity, International Travel Insurance, and Critical Illness coverage. The company also provides Group Health Insurance and Group Personal Accident Insurance for Corporates, as well...

  • Customer Service Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Parag Milk Foods Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Service Executive (Inbound Calls)/ Chat ProcessDepartment: Customer ServiceReporting To: Team LeadResponsibilities:Answering inbound calls: Addressing customer inquiries, providing information, and resolving problems.Assisting with customer queries: Answering questions, providing directions, and resolving potential issues.Handling...

  • Collection Agent

    4 days ago

    Mumbai, Maharashtra, India Spocto X (A Yubi Company) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSpocto X (A Yubi Company) is the world's leading end-to-end debt collection platform, specializing in digitizing the collections process. We focus on making debt collections simpler, faster, and easier while maintaining dignity for the borrower. Our platform, SpoctoX, empowers financial institutions with AI, ML, and NLP-driven technologies...

  • Customer Service Manager

    1 week ago

    Mumbai, Maharashtra, India Krishna Enterprise's Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...

  • Customer Support Agent

    2 weeks ago

    Navi Mumbai, Maharashtra, India SquadStack Full time ₹ 15,000 - ₹ 25,000 per year

    Position: Customer Support Agent (Inbound Voice process: Banking E-commerce)Location:Vashi (Navi Mumbai)Nearby Candidates PreferredJob Details:Working days: 6 working daysShift: Mostly day shift but must be comfortable with night shift alsoSalary: Freshers: 15k (Based on your Interview), Experience: Up to 25K (Based on your Interview)Experience: Freshers |...