Customer Service Executive

2 days ago

Navi Mumbai, Maharashtra, India Parag Milk Foods Full time ₹ 5,00,000 - ₹ 8,00,000 per year

Job Title: Customer Service Executive (Inbound Calls)/ Chat Process

Department: Customer Service

Reporting To: Team Lead

Responsibilities:

  • Answering inbound calls: Addressing customer inquiries, providing information, and resolving problems.
  • Assisting with customer queries: Answering questions, providing directions, and resolving potential issues.
  • Handling customer complaints: Listening to concerns, understanding issues, and finding appropriate solutions.
  • Taking and processing orders: Facilitating purchases, entering information, and ensuring accuracy.
  • Escalating issues: When necessary, transferring calls to other departments for specialized assistance.
  • Maintaining product knowledge: Staying informed about products and services to provide accurate information to customers.
  • Adhering to call scripts and guidelines: Following established procedures to ensure consistent and professional interactions.
  • Documenting interactions: Recording call details, resolutions, and customer information for follow-up and analysis.
  • Meeting performance metrics: Meeting targets for call resolution, customer satisfaction, and other relevant metrics.

Required Skills:

  • Excellent communication skills: Clear, concise, and effective verbal communication is essential.
  • Active listening: Paying close attention to customer concerns and needs.
  • Problem-solving skills: Identifying and resolving issues effectively.
  • Empathy and patience: Understanding and responding to customer emotions with patience and understanding.
  • Adaptability: Adjusting to different customer personalities and situations.
  • Product knowledge: Familiarity with the company's products or services.
  • Customer service mindset: Focusing on providing excellent service and building positive relationships with customers.
  • Proficiency in using call center software and systems: Familiarity with CRM and other related tools.
  • Basic computer skills: Navigating computer systems and entering information accurately.

Additional Notes:

  • In some roles, inbound agents may also be responsible for sales, upselling products or services, and recording leads.
  • Call center agents often work in a fast-paced environment with high call volumes.
  • The specific duties and responsibilities of an inbound agent may vary depending on the company and industry.

  • Senior Customer Service Executive

    2 days ago

    Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

  • Customer Service Executive

    2 days ago

    Navi Mumbai, Maharashtra, India Emperia Group Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Company DescriptionAt Emperia Group, we develop exceptional spaces in Mumbai and Navi Mumbai using the finest designs and craftsmanship, backed by unparalleled quality and service. We have evolved significantly from our humble beginnings, embracing a culture and value-based system that defines our identity and operations. Our commitment to accountability...

  • Customer Service Executive

    3 weeks ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time

    Job DescriptionWe are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will have 0-5 years of experience in customer service and will be responsible for ensuring excellent customer satisfaction through effective communication and problem resolution.Responsibilities- Handle customer inquiries and provide accurate...

  • Hiring for Customer Service Executive

    3 weeks ago

    Navi Mumbai, Maharashtra, India Varda HR LLP Full time

    Job DescriptionHiring For Customer Service Executive - Medical insurance process customer serviceUS based VoiceCustomer ServiceHSC Freshers can also applyShift5 days working 2 days off (Rotational)US based night rotational shiftSalary-26k To 45k take home + Variables & Huge Incentives*Position: Customer Service ExecutiveAge : 19 to 50Job description...

  • Sr. customer service executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India Varda HR LLP Full time

    Job DescriptionUS based VoiceCustomer ServiceHSC Freshers can also applyShift5 days working 2 days off (Rotational)US based night rotational shiftSalary-26k To 42k Take Home + Huge Incentives*Position: Customer Service ExecutiveAge : 19 to 50Job description :Resolving customer queries.Providing accurate information to customers.Eligibility Criteria :Descent...

  • Hiring Freshers- Customer service executive

    2 days ago

    Navi Mumbai, Maharashtra, India Ergode It Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Shift: Rotational We are seeking smart freshers for a Customer Service Executive role. Responsibilities include handling customer queries, resolving issues , ensuring customer satisfaction, and coordinating with teams for smooth service delivery.

  • Customer Service Representative

    2 days ago

    Navi Mumbai, Maharashtra, India Fortunes24 Full time US$ 30,000 - US$ 60,000 per year

    We are looking for fluent English and Hindi speakers to join our growing customer service team.Position: Customer Service Executive (Domestic Process)Location: Work From Office (Airoli)Working Days: 6 days a weekTimings: 8:00am to 9:00pm Work WindowLanguages Required: Fluency in English and HindiExperience: Freshers and experienced professionals can...

  • Customer Service Executive-Freshers

    2 days ago

    Navi Mumbai, Maharashtra, India Dorby Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Opening: Customer Service Executive -(Only F2F /Walk-In Interviews)Company: Dorby LaminateLocation: Vashi, Navi MumbaiWorking Days: Monday to SaturdayWorking Hours: 10:00 AM to 6:00 PMCompany OverviewDorby is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the...

  • Customer Service Executive

    2 days ago

    Navi Mumbai, Maharashtra, India Credicus Business Services Full time ₹ 14,500 per year

    Position:- Executive - SBI Renewal ProcessRequirements:- - Educational Qualification: HSC fresher is acceptable - Language Skills: Good communication skills is required - Shift Timing: 9:30 AM to 6:30 PM with rotational shifts - Salary: 14,500 In-handJob Description:-As an Executive for the SBI Renewal Process, you will be responsible for making outbound...

  • Customer Service Associate

    1 day ago

    Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 16,000 - ₹ 18,000

    Job Title: Customer Service ExecutiveAbout the Position:We are seeking highly skilled and motivated professionals to take up the role of Customer Service Executive. The successful candidates will be responsible for addressing customer inquiries, providing support through calls, and ensuring customer satisfaction through effective communication.Key...