Customer Service Executive

1 day ago

Navi Mumbai, Maharashtra, India Computer Age Management Services (CAMS) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Attend inbound calls and resolve customer queries related to insurance products and services.
  • Provide accurate information regarding policy coverage, claims, renewals, and premium payments.
  • Maintain detailed records of customer interactions and transactions.
  • Ensure compliance with company policies and regulatory guidelines.
  • Escalate complex issues to the appropriate internal teams for resolution.
  • Deliver excellent customer service and maintain high satisfaction levels.

Preferred candidate profile

Language Requirements:

Candidates must be fluent in any one or more of the following regional languages:

  • Malayalam
  • Bengali
  • Telugu
  • Tamil
  • Kannada

Basic proficiency in English and/or Hindi is preferred.

  • Education: Graduation in any discipline is mandatory.
  • Experience: 02 years in customer service or insurance domain preferred.
  • Skills:
  • Strong verbal communication skills
  • Ability to handle pressure and multitask
  • Empathetic and customer-centric approach
  • Basic computer knowledge and typing skills

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