Customer Success Executive
7 days ago
Job Description:
- Make Outbound calls to potential & existing customers.
- Handle inbound calls & respond to customer inquiries.
- Foster client engagement & product usage.
- Customer concerns need to be handled & make sure to follow up on the same to resolve.
- Fostering healthy client relationships.
- Upsell & cross-sell.
- Retention & churn reduction.
- Conduct demo sessions for clients.
Requirements:
. Minimum 1 - 2 Years of experience in Similar role
· ∙Graduate with excellent and pleasing communication skills both verbal & written.
· ∙Interpersonal skills.
· ∙Ability to manage work assignments responsibly and efficiently.
· ∙Capability to handle sales & service pressure while maintaining professionalism.
· ∙She/He should be a conflict resolver & decision-maker.
· ∙A Growth mindset, open to learning and development
· ∙Good listening skills and the ability to engage with clients effectively.
· Negotiation Skills
Language Preference: - English and Hindi
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Paid sick time
Work Location: In person
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