Customer Success Executive

7 days ago

Cochin, Kerala, India Coligo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

We are seeking a
Customer Success Executive
with strong domain knowledge in the banking and financial services sector. This role involves providing hands-on technical assistance to clients, resolving platform issues, and ensuring smooth system operations and client satisfaction.

Key Responsibilities

  • Provide first-line technical support to clients using Coligo's core banking solutions.
  • Troubleshoot application, API, and database-related issues.
  • Resolve incidents efficiently while ensuring minimal disruption to client operations.
  • Act as a domain expert to understand client issues in a business context.
  • Collaborate with internal teams (development, QA, product) to escalate and resolve complex issues.
  • Conduct client training and workshops as needed.
  • Assist in system deployment, configuration, and release management (both onsite and offsite)

Required Skills & Domain Expertise

  • Strong understanding of BFSI domain (Banking, Financial Services & Insurance) processes and workflows.
  • Familiarity with core banking operations like loan origination, customer onboarding, transaction management, and compliance.
  • Proficient in handling APIs, SQL databases (MySQL preferred), and log debugging.
  • Exposure to fintech applications and support environments.
  • Excellent communication skills for client interaction and internal coordination.
  • Problem-solving mindset with the ability to handle pressure and multitask.

Qualifications

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 1–3 years of experience in technical support with exposure to BFSI or fintech platforms.
  • Knowledge of mobile app support (Flutter) or web platforms is a plus.

What We Offer

  • Opportunity to be part of a product-driven fintech scale-up.
  • A collaborative and flexible work environment.
  • Exposure to modern tech stacks and client-facing responsibilities.

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