Customer Success Associate

2 weeks ago

Cochin, Kerala, India Voxbay Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Responsibilities

  • Develop and maintain strong, long-term relationships with key clients, serving as their primary point of contact.
  • Understand clients' business objectives, challenges, and industry trends to provide tailored solutions.
  • Act as a strategic advisor, ensuring clients maximize the value of our products and services.
  • Handle client concerns and resolve issues promptly to enhance customer satisfaction and retention.
  • Identify opportunities to upsell and cross-sell products or services to increase revenue.
  • Collaborate with the sales team to acquire and onboard new key accounts.
  • Conduct regular business reviews with clients to assess satisfaction, performance metrics, and areas for improvement.
  • Monitor key account performance, analyze market trends, and develop data-driven strategies for growth.
  • Prepare and present reports on account performance, sales progress, and customer feedback.
  • Work cross-functionally with internal teams (sales, marketing, operations, product, and support) to ensure seamless service delivery.

Requirements

  • Bachelor's degree in Business Administration, Sales, Marketing, or a related field
  • 6 Months to 2 Years in Key Account Management, Business Development, or a similar client-facing role.
  • Proven track record of successfully managing key accounts.
  • Strong negotiation, communication, and interpersonal skills.
  • Ability to develop and execute strategic account management plans.
  • Analytical mindset with proficiency in data interpretation and reporting.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software.

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