Customer Relation Associate

1 day ago

Cochin, Kerala, India Brillianz Education Group Full time ₹ 3,00,000 - ₹ 3,60,000 per year

Job Title: Customer Relation Associate

Location: Kochi (Brillianz UAE Operations)

Working Hours: 11:00 AM – 8:00 PM

Salary: ₹25,000 – ₹30,000 + Incentives

Joining: Immediate

Age Limit: Up to 30 years

Job Responsibilities:

  • Handle inbound and outbound calls, emails, and client queries.
  • Build and maintain strong relationships with clients to ensure satisfaction.
  • Provide accurate information regarding services, processes, and requirements.
  • Assist clients with queries related to admissions, payments, and documentation.
  • Coordinate with internal teams to resolve client issues promptly.
  • Maintain proper records of client interactions and transactions.
  • Follow up with potential leads and convert them into clients.
  • Ensure customer satisfaction and meet service quality standards.

Key Requirements:

  • Graduate in any discipline (preferred).
  • Excellent communication skills in English (written & verbal).
  • Strong interpersonal skills with a client-focused approach.
  • Ability to multitask and handle pressure in a fast-paced environment.
  • Prior experience in customer service, sales support, or coordination is an advantage.
  • Proficiency in MS Office and basic computer skills.

Why Join Us?

  • Attractive salary with performance-based incentives.
  • Opportunity to grow within a fast-paced, international work environment.
  • Be part of a supportive and professional HR & operations team.

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Ability to commute/relocate:

  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are You Ready To work with UAE Team for in Indian Time 11.00 am pm?

Experience:

  • total work: 2 years (Required)
  • Customer service: 1 year (Required)

Work Location: In person

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