
Customer Relation Executive
5 days ago
We are looking for a Customer Relation Executive (CRE) who is responsible for managing customer interactions, ensuring a high level of satisfaction, and building long-term relationships. The role requires excellent communication, problem-solving skills, and the ability to coordinate with internal teams to meet customer needs.
Key Responsibilities
· Serve as the first point of contact for customer inquiries and concerns.
· Build and maintain strong, long-lasting customer relationships.
· Address customer complaints promptly and provide effective solutions.
· Coordinate with sales, operations, and service teams to resolve issues.
· Maintain accurate records of customer interactions in CRM/software.
· Follow up with customers to ensure satisfaction and service quality.
· Assist in onboarding new clients and explaining products/services.
· Collect and report customer feedback to improve service delivery.
Required Skills & Competencies
· Strong communication and interpersonal skills.
· Good problem-solving and conflict-handling abilities.
· Ability to multitask and manage time effectively.
· Customer-oriented mindset with patience and professionalism.
· Proficiency in MS Office; experience with CRM tools preferred.
Qualifications & Experience
· Bachelor's degree in Business Administration, Marketing, or related field (preferred).
· 1–3 years of experience in customer service or client relations.
· Industry-specific experience interior design is an advantage.
Work Schedule
Full-time position.
Compensation & Benefits
· Competitive salary package.
· Performance-based incentives.
· Opportunities for career growth and professional development.
· Supportive and collaborative work environment.
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Language:
- English (Required)
Work Location: In person
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