Customer Relation Executive
3 days ago
Customer Interaction Executive
Location : Kochi
Job Type : Full-Time
Salary : Incentives
Age : Below 30
Language : English ( Fluent )
Job Description:
- Responding to customer inquiries via phone, email, or in-person interactions.
- Build and maintain strong customer relationships to enhance loyalty.
- Conducting follow-ups to ensure customer satisfaction.
- Handling customer complaints and resolving issues promptly.
- Escalating critical issues to the appropriate teams when necessary.
- Maintaining customer records and updating databases with relevant information.
- Collecting payments from customers as per the agreed terms.
- Following up on outstanding dues and ensuring timely payments.
- Coordinating with the finance team to resolve payment-related issues.
Requirements:
Bachelors/Masters degree in any stream.
12 years of experience in the Customer Relationship
Strong communication and interpersonal skills.
Self-motivated and able to work in a target-driven environment.
Proven experience in maintaining good relationships with clients and handling monthly repayments.
Customer Relation: 2 year (Required)
Language:
English, Hindi and Malayalam (Required)
Job Type: Full-time
Pay: per month
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Paid time off
Ability to commute/relocate:
- Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)
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