Customer Relation Executive

3 days ago

Cochin, Kerala, India Brillianz Education Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Interaction Executive

Location : Kochi

Job Type : Full-Time

Salary : Incentives

Age : Below 30

Language : English ( Fluent )

Job Description:

  • Responding to customer inquiries via phone, email, or in-person interactions.
  • Build and maintain strong customer relationships to enhance loyalty.
  • Conducting follow-ups to ensure customer satisfaction.
  • Handling customer complaints and resolving issues promptly.
  • Escalating critical issues to the appropriate teams when necessary.
  • Maintaining customer records and updating databases with relevant information.
  • Collecting payments from customers as per the agreed terms.
  • Following up on outstanding dues and ensuring timely payments.
  • Coordinating with the finance team to resolve payment-related issues.

Requirements:


Bachelors/Masters degree in any stream.

12 years of experience in the Customer Relationship

Strong communication and interpersonal skills.

Self-motivated and able to work in a target-driven environment.

Proven experience in maintaining good relationships with clients and handling monthly repayments.


Customer Relation: 2 year (Required)

Language:

English, Hindi and Malayalam (Required)

Job Type: Full-time

Pay: per month

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Internet reimbursement
  • Paid time off

Ability to commute/relocate:

  • Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

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