Customer Relation Executive

5 days ago


Cochin, Kerala, India Leapcodes Private Limited Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Key Responsibilities:

  • Lead Connection & Follow-up: Connect with leads generated for customers and internal activities, ensuring effective communication and timely updates.
  • Customer Interaction & Relationship Management: Handle inbound and outbound calls, resolve queries, and maintain a professional and customer-friendly tone.
  • Database Management: Update, maintain, and track lead and customer information in CRM or reporting systems.
  • Feedback & Reporting: Gather customer feedback, document responses, and share insights with the management team for process improvement.
  • Support for Marketing & Sales Teams: Assist sales and marketing teams by nurturing leads, scheduling meetings, and following up on campaigns.
  • Target Achievement: Achieve daily/weekly/monthly calling targets and ensure lead conversion goals are consistently met.
  • Communication Excellence: Exhibit strong verbal communication, persuasion, and active listening skills to maximize customer engagement and satisfaction.

Qualifications & Skills:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in customer relations, telecalling, or sales support roles.
  • Strong interpersonal, communication, and problem-solving skills.
  • Familiarity with CRM tools and MS Office applications.
  • Ability to multitask, prioritize, and manage time effectively.
  • Target-oriented with a proactive approach towards achieving results.

Note:

  • Fresher candidates, please do not apply.
  • This role requires prior experience in customer relationship management, lead handling, or a similar field.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person



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