Customer Relation Executive

4 days ago

Cochin, Kerala, India Wood Mall Full time ₹ 18,00,000 - ₹ 36,00,000 per year

We are looking for a proactive and customer-focused Customer Relation Executive to manage client interactions, resolve issues, and build long-term relationships. The role requires excellent communication, problem-solving skills, and the ability to provide outstanding customer experiences that contribute to business growth and retention.

Key Responsibilities:

  • Handle inbound and outbound customer interactions via phone, email, and in-person meetings.
  • Address customer queries, concerns, and complaints promptly and professionally.
  • Maintain strong client relationships to enhance customer satisfaction and loyalty.
  • Coordinate with internal teams (sales, operations, service) to fulfil customer requirements.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Assist in client onboarding, service agreements, and account management.
  • Identify opportunities to upsell/cross-sell company products and services.
  • Follow up with customers to ensure timely resolution of issues and service quality.
  • Support in organizing customer engagement activities, surveys, and feedback collection.
  • Prepare reports on customer interactions, satisfaction levels, and service performance.

Key Skills & Competencies:

  • Strong communication and interpersonal skills.
  • Problem-solving ability with customer-first mindset.
  • Patience, empathy, and active listening skills.
  • Ability to handle difficult situations professionally.
  • Good organizational and multitasking skills.
  • Proficiency in MS Office, CRM tools, and customer service software.

Qualifications & Experience:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 1–3 years of experience in customer service, client relations, or sales support.
  • Freshers with strong communication skills may also be considered.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time

Work Location: In person

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