
Customer Relation Executive
3 days ago
We are looking for a proactive and customer-focused Customer Relation Executive to manage client interactions, resolve issues, and build long-term relationships. The role requires excellent communication, problem-solving skills, and the ability to provide outstanding customer experiences that contribute to business growth and retention.
Key Responsibilities:
- Handle inbound and outbound customer interactions via phone, email, and in-person meetings.
- Address customer queries, concerns, and complaints promptly and professionally.
- Maintain strong client relationships to enhance customer satisfaction and loyalty.
- Coordinate with internal teams (sales, operations, service) to fulfil customer requirements.
- Keep accurate records of customer interactions, transactions, and feedback.
- Assist in client onboarding, service agreements, and account management.
- Identify opportunities to upsell/cross-sell company products and services.
- Follow up with customers to ensure timely resolution of issues and service quality.
- Support in organizing customer engagement activities, surveys, and feedback collection.
- Prepare reports on customer interactions, satisfaction levels, and service performance.
Key Skills & Competencies:
- Strong communication and interpersonal skills.
- Problem-solving ability with customer-first mindset.
- Patience, empathy, and active listening skills.
- Ability to handle difficult situations professionally.
- Good organizational and multitasking skills.
- Proficiency in MS Office, CRM tools, and customer service software.
Qualifications & Experience:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in customer service, client relations, or sales support.
- Freshers with strong communication skills may also be considered.
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Work Location: In person
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