Customer Relation Executive

3 days ago

Cochin, Kerala, India DigiAcharya Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Customer Relations Executive (CRE)

A Customer Relations Executive (CRE) job description typically involves managing and building strong customer relationships, handling inquiries and complaints, and ensuring customer satisfaction, often serving as the primary point of contact for customers. Here's a more detailed breakdown of the role

Key Responsibilities:

  • Responding to customer inquiries and addressing their concerns promptly and effectively.
  • Handling customer complaints and finding appropriate solutions.
  • Building and maintaining positive relationships with customers.
  • Providing excellent customer service and ensuring customer satisfaction.
  • Identifying and understanding customer needs and expectations.
  • Developing and implementing strategies to enhance customer relationships.
  • Tracking customer interactions and feedback.
  • Collaborating with other departments to resolve customer issues.
  • Maintaining accurate records of customer interactions, transactions, and feedback.
  • Preparing reports and analyzing customer data to identify areas for improvement.
  • Assisting with sales and marketing efforts, such as promoting new products or services.
  • Providing feedback to management on customer needs and preferences.
  • Monitoring competitor activities and identifying opportunities for improvement.
  • Handling outbound calls to generate leads and build relationships.
  • Managing and scheduling appointments.
  • Ensuring service is prompt, polite, and professional.

Skills and Qualifications:

  • Strong communication skills
  • Customer service skills
  • Problem-solving skills
  • Technical skills
  • Relationship-building skills
  • Experience in customer service or sales roles is a plus

Job Types: Full-time, Permanent

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid sick time

Work Location: In person

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