Customer Relations Head

1 week ago

Cochin, Kerala, India Therefore I'm Full time
  • Develop and execute sales strategies to achieve organizational revenue goals.
  • Identify and pursue new business opportunities and strategic partnerships.
  • Set performance targets for the sales team and monitor achievement.
  • Analyze market trends and competitor activities to refine sales strategies.
  • Drive cross-selling and upselling initiatives across all business verticals.

Customer Relations Management

  • Lead the customer relations team to ensure consistent, high-quality customer experiences.
  • Establish and maintain strong relationships with key clients and partners.
  • Implement customer feedback mechanisms to enhance satisfaction and loyalty.
  • Handle escalated client issues promptly and effectively.
  • Monitor service standards and ensure continuous improvement.

Team Development

  • Recruit, train, and mentor the sales and customer relations teams.
  • Conduct regular performance reviews and identify training needs.

Experience - 7 years experience in managing a team ,preferably Female

Contact

  • Foster a collaborative, target-driven, and customer-centric culture.

Reporting & Analysis

  • Prepare and present regular reports on sales performance and customer satisfaction metrics.
  • Utilize CRM tools to track performance, pipeline, and client interactions.
  • Provide insights and recommendations for business growth based on analytics.

Key Skills & Competencies:

  • Proven leadership in sales and customer relationship management.
  • Strong business acumen and negotiation skills.
  • Excellent communication, presentation, and interpersonal abilities.
  • Data-driven decision-making and problem-solving skills.
  • Ability to motivate and lead diverse teams toward achieving results.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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