Customer Relations Manager
5 days ago
Company Description
IR Realtors is a Kochi-based real estate and business expansion agency specializing in
commercial and residential property solutions
. We help clients find the perfect spaces for offices, showrooms, warehouses, and investment properties ,while also supporting
brands and businesses in scaling through location and space strategy
.
Role Description
This is a
full-time
, on-site role for a Customer Relations Manager based in Kochi. The Customer Relations Manager will be responsible for building and maintaining strong relationships with clients, addressing customer queries and concerns, and ensuring high levels of customer satisfaction. The role also involves monitoring customer feedback, resolving complaints, and working collaboratively with other departments to improve the overall customer experience.
Qualifications
- Customer Relationship Management and Customer Service skills
- Communication, Negotiation, and Interpersonal skills
- Problem-solving and Conflict Resolution skills
- Experience with CRM tools and software
- Organizational and Time Management skills
- Ability to work collaboratively across teams
- Bachelor's degree in Business Administration, Management, or a related field
- Previous experience in customer-centric roles is a plus
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