Customer Care Executive-Recovery

5 days ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,76,000 per year

Job Summary:

We are looking for an experienced Customer Care Executive (CCE) for our Recovery Process team. The role involves handling inbound and outbound calls related to pending dues, negotiating with customers for timely recovery, maintaining customer relations, and ensuring smooth collection operations. The ideal candidate should have prior experience in recovery and collection processes with strong communication and persuasion skills.

Key Responsibilities:

  • Make outbound calls to customers for payment reminders and overdue recovery.
  • Handle inbound queries related to dues, settlements, and payment issues.
  • Negotiate and convince customers to clear outstanding balances in a professional manner.
  • Maintain accurate records of interactions, commitments, and follow-ups.
  • Work on daily/weekly/monthly recovery targets set by the management.
  • Coordinate with internal teams for escalated cases.
  • Ensure compliance with company policies and maintain a customer-centric approach.

Required Skills & Experience:

  • Experience: 1–3 years in recovery, collection, or debt management process (BPO/EdTech/Banking preferred).
  • Communication: Strong verbal communication skills with polite yet firm negotiation ability.
  • Customer Handling: Ability to handle difficult conversations while maintaining professionalism.
  • Computer Skills: Basic MS Excel and CRM handling.
  • Languages: Proficiency in Hindi and English (knowledge of regional languages is a plus).

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Benefits:

  • Leave encashment

Experience:

  • Collection: 1 year (Required)

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

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