
Recovery Executive-Collection
7 days ago
Job Profile :- Recovery Executive (collection)
Key Responsibilities:
- Make outbound and inbound calls to students/customers for pending dues or fee recovery.
- Politely remind and follow up with students/customers regarding payments.
- Listen to customer concerns, provide clarifications, and resolve queries related to payments.
- Maintain accurate records of conversations, commitments, and payment updates in system/Excel/CRM.
- Ensure timely follow-up to minimize defaults while maintaining good customer relationships.
- Work closely with the accounts/finance team to update recovery status and escalate critical cases.
- Provide feedback on recurring payment issues for process improvement.
Requirements:
- Minimum qualification: Graduate (any stream).
- Prior experience in recovery, telecalling, or customer support preferred; freshers with good communication skills can also apply.
- Excellent verbal communication skills in English.
- Good listening ability, patience, and customer-handling skills.
- Basic computer knowledge (MS Excel, CRM handling preferred).
Job Types: Full-time, Permanent
Pay: ₹18, ₹23,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
Location:
- Noida Sector 16, Noida, Uttar Pradesh (Required)
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