Recovery Executive-Collection

2 weeks ago


Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,16,000 - ₹ 2,76,000 per year

Job Profile :- Recovery Executive (collection)

Key Responsibilities:

  • Make outbound and inbound calls to students/customers for pending dues or fee recovery.
  • Politely remind and follow up with students/customers regarding payments.
  • Listen to customer concerns, provide clarifications, and resolve queries related to payments.
  • Maintain accurate records of conversations, commitments, and payment updates in system/Excel/CRM.
  • Ensure timely follow-up to minimize defaults while maintaining good customer relationships.
  • Work closely with the accounts/finance team to update recovery status and escalate critical cases.
  • Provide feedback on recurring payment issues for process improvement.

Requirements:

  • Minimum qualification: Graduate (any stream).
  • Prior experience in recovery, telecalling, or customer support preferred; freshers with good communication skills can also apply.
  • Excellent verbal communication skills in English.
  • Good listening ability, patience, and customer-handling skills.
  • Basic computer knowledge (MS Excel, CRM handling preferred).

Job Types: Full-time, Permanent

Pay: ₹18, ₹23,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)


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