
Recovery Executive-collection
6 days ago
**Job Profile:
- Recovery Executive (collection)**
**Key Responsibilities**:
- Make outbound and inbound calls to students/customers for pending dues or fee recovery.
- Politely remind and follow up with students/customers regarding payments.
- Listen to customer concerns, provide clarifications, and resolve queries related to payments.
- Maintain accurate records of conversations, commitments, and payment updates in system/Excel/CRM.
- Ensure timely follow-up to minimize defaults while maintaining good customer relationships.
- Work closely with the accounts/finance team to update recovery status and escalate critical cases.
- Provide feedback on recurring payment issues for process improvement.
**Requirements**:
- Minimum qualification: Graduate (any stream).
- Prior experience in recovery, telecalling, or customer support preferred; freshers with good communication skills can also apply.
- Excellent verbal communication skills in English.
- Good listening ability, patience, and customer-handling skills.
- Basic computer knowledge (MS Excel, CRM handling preferred).
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹23,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
**Location**:
- Noida Sector 16, Noida, Uttar Pradesh (required)
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