Collection Executive

1 week ago


Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,16,000 - ₹ 3,12,000 per year

Job Title: Collection Executive

Location: Noida Sector 16 (Onsite Role)

Employment Type: Full-time

About the Role:

We are seeking a polite, detail-oriented, and customer-focused Collection Executive to handle student fee recovery and maintain healthy client relationships. The role involves managing inbound and outbound calls, resolving payment-related concerns, and ensuring smooth collection processes without high-pressure targets.

Key Responsibilities:

  • Make and attend calls to students/customers regarding pending fees or dues.
  • Handle conversations with professionalism, empathy, and authenticity.
  • Identify issues or objections and provide suitable solutions to ensure timely recovery.
  • Maintain accurate records of all calls, payments, and follow-ups in spreadsheets/databases.
  • Build and maintain positive relations with students/customers while ensuring payment compliance.
  • Coordinate with the internal accounts and operations team for timely updates.
  • Share daily/weekly reports with management regarding collection status.

Requirements:

  • Minimum 6 months – 1 year of experience in recovery, collection, or customer support (education sector preferred).
  • Excellent communication and listening skills (Hindi & English).
  • Ability to work under heavy call flow and manage time effectively.
  • Strong negotiation and problem-solving skills.
  • Basic computer knowledge (MS Excel/Google Sheets).

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Benefits:

  • Leave encashment
  • Paid sick time

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)


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