Collection Executive
3 days ago
About the Role:
We are looking for a Collection Executive who will be responsible for recovering outstanding payments from customers while maintaining a positive relationship with clients. The role involves following up on overdue accounts, resolving billing disputes, maintaining payment records, and ensuring timely collections as per company policies.
Key Responsibilities:
- Contact customers via phone, email, or visits to remind them of outstanding payments.
- Negotiate and follow up to ensure timely recovery of dues.
- Maintain accurate records of all collection activities and payment statuses in CRM or ERP systems.
- Resolve customer queries related to invoices, payment terms, or account discrepancies.
- Coordinate with the finance and sales teams to reconcile accounts and confirm receipt of payments.
- Escalate chronic defaulters or disputes to management for further action.
- Prepare daily, weekly, and monthly collection reports.
- Maintain professionalism and ensure a customer-centric approach in all communications.
- Adhere to company policies and compliance regulations during collection activities.
Job Types: Full-time, Fresher
Pay: ₹18, ₹24,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
Work Location: In person
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