
Collection Executive
4 days ago
Job Summary
We are seeking a detail-oriented and proactive Collection Executive to join our team in
the EdTech sector. The role involves managing and monitoring outstanding dues,
following up with students/parents/institutions, ensuring timely fee collections, and
maintaining healthy customer relationships while adhering to organizational policies.
Key Responsibilities:
follow up on pending payments.
- Ensure timely fee collection in line with company policies and monthly targets.
- Accurately maintain records of interactions, payment commitments, and
follow-ups in the system/CRM.
- Address and resolve queries related to payments, receipts, or invoices.
- Handle calls politely and maintain an authentic, professional tone.
- Understand student needs, resolve concerns, and provide appropriate solutions.
- Manage high call volumes efficiently while ensuring quality communication.
- Communicate information clearly with a customer-focused and professional
approach.
- Build and maintain positive customer relationships.
- Record details of conversations in spreadsheets and maintain an updated database.
- Demonstrate excellent communication and active listening skills with strong
command of the English language.
- Exhibit strong multitasking, time management, and target-oriented abilities.
- Achieve individual targets while contributing to overall team goals.
**Job Types**: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Ability to commute/relocate:
- Noida Sector 16, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Collection/Recovery Sales: 1 year (required)
Work Location: In person
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