Tele Collection Executive
22 hours ago
The **Tele Collection Executive (Hard Bucket Collection)** is responsible for recovering overdue payments from customers who have defaulted for an extended period (typically 90+ days past due). This role requires strong negotiation skills, persistence, and the ability to handle difficult conversations professionally while ensuring compliance with company policies and regulatory guidelines.
**Key Responsibilities**:
- **Debt Recovery**:
- Contact delinquent customers via phone to recover outstanding payments.
- Persuade customers to settle overdue amounts by negotiating repayment plans.
- Ensure commitments made by customers are followed up and honored.
- **Customer Handling & Negotiation**:
- Address customer concerns and objections professionally.
- Identify reasons for non-payment and offer appropriate solutions.
- Educate customers on the consequences of non-payment, including legal actions if applicable.
- **Documentation & Reporting**:
- Maintain accurate records of customer interactions and payment commitments.
- Update the system with collection efforts and payment status.
- Prepare daily and weekly collection reports for management.
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Telecommunication: 1 year (required)
Work Location: In person
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