Collection Executive

5 days ago

Noida Sector Noida Uttar Pradesh, India IMTS Ed-tech Company Full time

**Job Title**: Collection Executive

**Location**: Noida Sector 16 (Onsite Role)
**Employment Type**: Full-time

**About the Role**:
We are seeking a polite, detail-oriented, and customer-focused **Collection Executive** to handle student fee recovery and maintain healthy client relationships. The role involves managing inbound and outbound calls, resolving payment-related concerns, and ensuring smooth collection processes without high-pressure targets.

**Key Responsibilities**:

- Make and attend calls to students/customers regarding pending fees or dues.
- Handle conversations with professionalism, empathy, and authenticity.
- Identify issues or objections and provide suitable solutions to ensure timely recovery.
- Maintain accurate records of all calls, payments, and follow-ups in spreadsheets/databases.
- Build and maintain positive relations with students/customers while ensuring payment compliance.
- Coordinate with the internal accounts and operations team for timely updates.
- Share daily/weekly reports with management regarding collection status.

**Requirements**:

- Minimum 6 months - 1 year of experience in recovery, collection, or customer support (education sector preferred).
- Excellent communication and listening skills (Hindi & English).
- Ability to work under heavy call flow and manage time effectively.
- Strong negotiation and problem-solving skills.
- Basic computer knowledge (MS Excel/Google Sheets).

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹26,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

**Language**:

- English (required)

**Location**:

- Noida Sector 16, Noida, Uttar Pradesh (required)

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