Customer Care Executive

2 days ago

Noida Sector Noida Uttar Pradesh, India Henry Harvin Education Full time

Job Title: Customer Care Executive – Support & Collection

Department: Customer Support / Collections

Location: [Noida sector 16]

Employment Type: Full-Time

Job Summary:

We are seeking a proactive and customer-oriented Customer Care Executive to handle customer queries, payment follow-ups, and service support. The ideal candidate will ensure timely resolution of issues, build strong relationships with customers, and assist in collections through professional communication and empathy.

Key Responsibilities:

  • Handle inbound and outbound calls, emails, and chats related to customer support and payment reminders.
  • Assist customers in resolving billing, payment, and service-related concerns.
  • Maintain accurate records of customer interactions and transactions.
  • Follow up with customers regarding outstanding dues and ensure timely collection.
  • Coordinate with internal departments (accounts, sales, operations) to resolve escalations.
  • Provide after-sales support to ensure customer satisfaction and retention.
  • Meet daily/weekly/monthly targets for call quality, collection, and customer service KPIs.
  • Generate reports on payment status, customer feedback, and collection performance.

Required Skills & Qualifications:

  • Graduate (any stream); freshers or candidates with 6 months–2 years of experience in customer support or collections preferred.
  • Strong communication skills (Hindi and English mandatory; regional language is a plus).
  • Good listening and negotiation skills.
  • Basic computer proficiency (MS Office, CRM tools, Google Sheets).
  • Ability to handle pressure and meet targets.
  • Customer-focused attitude with problem-solving ability.

Job Type: Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Commuter assistance
  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time

Work Location: In person

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