Customer Care Executive

10 hours ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,16,000 - ₹ 3,12,000 per year

About the Role

We are looking for a motivated and persuasive Customer Care Executive (CCE) to handle recovery calls related to student due payments. The role involves communicating politely yet effectively with students/parents to ensure timely collection of pending amounts while maintaining positive relationships.

Key Responsibilities

  • Make outbound calls to students/parents for recovery of pending fee payments.
  • Follow up regularly on outstanding dues through phone, email, or WhatsApp.
  • Maintain accurate records of communication and payment status in the system.
  • Resolve queries or concerns regarding dues and payment options.
  • Coordinate with the accounts/finance team for payment reconciliation.
  • Achieve daily/weekly/monthly recovery targets.
  • Ensure compliance with organizational policies and maintain professionalism during all interactions.

Requirements

  • Minimum 6 months–2 years of experience in recovery/collections/customer care (education sector experience preferred).
  • Strong communication and persuasion skills in English & Hindi (additional regional languages will be an advantage).
  • Basic knowledge of MS Excel/CRM systems for tracking payments.
  • Ability to handle pressure and meet collection targets.
  • Positive attitude, patience, and problem-solving skills.

Benefits

  • Fixed salary with performance-based incentives.
  • Growth opportunities in customer care and collections domain.
  • Exposure to the education sector and financial processes.

Job Types: Full-time, Permanent

Pay: ₹18, ₹26,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time

Language:

  • English (Required)

Location:

  • Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person

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