Customer Care Executive

2 days ago

Noida Sector Noida Uttar Pradesh, India IMTS Full time ₹ 2,88,000 per year

About the Role:

We are seeking a Customer Care Executive – Collections who will be responsible for following up with clients/customers for outstanding payments, resolving queries related to dues, and ensuring timely collection. The role demands excellent communication skills, negotiation ability, and a customer-first approach while maintaining professionalism.

Key Responsibilities:

  • Make outbound collection calls to customers regarding pending payments.
  • Send reminders through calls, emails, or messages as per process.
  • Negotiate and follow up on payment commitments.
  • Maintain records of interactions and update payment status in the system.
  • Resolve customer queries related to billing or dues.
  • Escalate chronic defaulters or disputes to the senior team.
  • Achieve monthly collection targets and adhere to compliance guidelines.

Requirements:

  • Minimum 6 months–2 years of experience in collections/recovery/telecalling. (Freshers with good communication skills can also apply.)
  • Strong communication and persuasion skills.
  • Ability to handle difficult conversations professionally.
  • Basic knowledge of MS Office/CRM tools.
  • Target-oriented and self-motivated.

Benefits:

  • Competitive salary with performance-based incentives.
  • Onsite role at Noida, Sector 16.
  • Opportunity to build a career in collections, customer service, and credit operations.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment
  • Life insurance

Language:

  • English (Required)

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